You can learn more from our Asked Questions
All of our team members are interviewed by the owners, are fully insured and pass a criminal record check. Our cleaners are all professionals and have a minimum of 2 years' worth of experience. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an cleaner with Nataliem Cleaning ltd.
Weight: We have a 30lb weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc., to clean under is perfectly OK. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and cleaners will be happy to clean under it upon request.
Height: There is a limit to a 2-level step stool MAXIMUM. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is the maximum limit of height. Some lighting fixtures may also be out of reach.
Clutter: Cluttered areas will be worked around to the best of the cleaners ability. The same goes for areas used for storage, like underneath beds and on top of cabinets.
Outdoor areas: The cleaners equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows etc.
Pet Mess/ Bodily Fluids: This includes but is not limited to litter boxes, pet messes, bird guano, blood, feces, urine, vomit, and overflowed toilets. Cleaning bodily fluids (including that of furry friends) is something the cleaners do not do as it requires specific cleaning methods and training beyond the scope of what a residential cleaner can provide.
Mold: Some amount of pink/ orange mildew or even darker mold is common in some homes. Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc can affect air quality and pose a health safety issue. The cleaners are not able to clean in rooms that are heavily affected by mold, or in homes with mold infestations.
Bugs: We apologize that we arent able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before the cleaners can enter a home.
Fireplaces: The soot/ ash from the inside of a fireplace will damage equipment, especially vacuums. However, cleaning off the base in front of the fireplace is no issue at all.
Laundry: We do not offer any laundry services such as washing/ drying or ironing your items.
Other Items we do not clean: Inside of light fixtures, unreachable light fixtures, window screens, cloth blinds or drapes.
Items NOT included in your cleaning service: Inside of dishwasher, washing machine, dryer, inside of heat registers, anything requiring disassembly to clean or cleaning inside/ underneath your hood fan.
No moving vases, hung pictures, or other delicate items.
Removing excessive pet hair from upholstery.
Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!
If there is something you do not see on this list, please feel free to ask!