Preparing your home before our arrival helps us provide the most thorough and efficient service possible.

We recommend:

• Clearing clutter from floors, countertops, and other surfaces.
• Ensuring our team has easy access to the areas you'd like cleaned.
• Keeping children and pets away from active cleaning areas whenever possible for everyone's safety.
• Letting us know about any priority areas or special requests before we begin.

If you have any questions before your appointment, our team is always happy to help.

Most estimates are provided based on the information shared during booking. Because we typically assess your home before arriving, there may occasionally be circumstances that require additional work.

Examples include:

• Excessive pet hair
• Additional appliances requiring cleaning
• Significant clutter or debris removal
• Heavier-than-expected cleaning requirements
• Additional rooms or areas not included in the original booking

If additional work is required, we'll always discuss the situation with you and obtain your approval before any additional charges are applied. There are never any unexpected fees without your consent.

No. We never require our clients to sign long-term contracts.

Our services are provided under our standard Terms and Conditions and Cancellation Policy, allowing you to schedule cleanings with confidence and flexibility.

We understand that plans can change.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice.

• 24 hours or more: No cancellation fee.
• Less than 24 hours: A $50 cancellation fee applies.
• Same-day cancellations or inaccessible properties: The full cost of the scheduled service will be charged.

This policy helps us respect our cleaners' schedules while allowing us to accommodate other clients.

We accept most major credit cards, Visa Debit, and Interac e-Transfers.

For credit card payments, our system places a temporary authorization hold on the day before your scheduled appointment. This is not a charge. It simply confirms that sufficient funds are available for your upcoming cleaning service.

Your financial institution may temporarily display the amount as unavailable until the transaction is processed after your cleaning has been completed.

If you're paying by e-Transfer, payment must be received no later than the day before your scheduled appointment.

Absolutely.

Every member of our team is carefully selected through a comprehensive hiring process. Before joining our company, each cleaner:

• Completes an interview with our management team.
• Passes a criminal record check.
• Is fully insured.
• Has a minimum of two years of professional cleaning experience.

We believe our people are our greatest asset, which is why we maintain exceptionally high hiring standards. Only a small percentage of applicants become part of our team, ensuring every client receives professional, reliable, and trustworthy service.

We charge a flat rate because it provides greater transparency and peace of mind for our clients.

Our pricing is based on the size of your home, the type of cleaning service requested, and the estimated scope of work—not the amount of time it takes an individual cleaner to complete the job.

Every cleaner works at a different pace, but our goal is always the same: to complete the agreed-upon cleaning checklist to our professional standards. With flat-rate pricing, you'll know the cost of your service upfront without worrying about unexpected hourly charges.

Our pricing reflects the quality, professionalism, and reliability of the services we provide.

Professional residential cleaning requires experience, specialized equipment, high-quality cleaning products, insurance coverage, and significant physical effort. We also believe in paying our team fair and competitive wages because well-supported professionals consistently deliver better service.

We've carefully researched the local market to ensure our rates remain competitive while allowing us to maintain the high standards our clients expect. Our goal is to build long-term relationships with both our clients and our team, because happy cleaners create happy customers.

Absolutely! We love working in pet-friendly homes.

To help us clean your home safely and efficiently, we ask that pets be secured if they may become anxious, aggressive, or likely to escape while our team is entering or leaving your home.

Keeping pets away from active cleaning areas also allows us to work more efficiently while ensuring their safety around cleaning equipment and supplies.

If your pet has any special needs or routines, please let us know before your appointment so we can plan accordingly.

Your satisfaction is our priority.

If you're not completely happy with your cleaning service, please contact us within 24 hours of your appointment. We'll gladly return to address any areas of concern at no additional cost.

While cleaning can sometimes be subjective, we stand behind the quality of our work and are committed to resolving any issues promptly and professionally. Our goal is to ensure every client is completely satisfied with the service they receive.

Our team always works to achieve the best possible results while protecting your home's surfaces.

Over time, mineral deposits, staining, rust, discoloration, and permanent wear may not be completely removable without risking damage to the material. In these situations, our cleaners will safely remove as much buildup as possible while preserving the integrity of the surface.

We'll always focus on delivering the highest quality cleaning without using methods that could damage your property.

Yes. Many of our clients schedule cleanings while they're at work or away from home.

We'll work with you in advance to arrange secure access to your property, whether that's through a lockbox, keypad, garage code, concierge, or another approved method.

Our team treats every home with the utmost care, professionalism, and respect, so you can feel confident knowing your property is in trusted hands.

Yes. While we offer comprehensive residential cleaning services, there are certain tasks we don't perform for safety, liability, or health reasons.

These include:

Safety Restrictions

• Moving furniture or appliances weighing more than 30 lbs.
• Working above the height of a two-step ladder.
• Cleaning areas that cannot be safely accessed.

Outdoor Areas

We don't clean:

• Patios
• Decks
• Exterior windows
• Garages
• Unfinished basements
• Rough concrete surfaces

Biohazards & Specialized Cleaning

For the safety of our team, we don't clean:

• Blood or bodily fluids
• Pet waste or litter boxes
• Overflowed toilets
• Bird droppings (guano)
• Homes with severe mold infestations
• Properties requiring post-fumigation cleanup

Laundry & Household Tasks

We don't provide:

• Washing or drying laundry
• Ironing clothes

Specialty Items

We don't clean:

• Inside dishwashers
• Washing machines
• Dryers
• Heat registers
• Inside light fixtures
• Window screens
• Fabric blinds or drapes
• Hood fans requiring disassembly

Delicate or High-Risk Items

For safety reasons, we don't:

• Move fragile décor, artwork, mirrors, or vases.
• Remove excessive pet hair embedded in upholstery.
• Deep clean delicate mini blinds beyond dusting.
• Attempt to remove permanent stains, heavy wall marks, or strong odors that require specialized restoration services.

If you're unsure whether a specific task is included in your cleaning service, simply ask us before your appointment. We'll be happy to clarify what's included and discuss any additional services that may be available.