We have put alot of time and effort into researching fair market value for professional cleaning services in our area to come up with our rates. Our numbers are on par for the average cost of our professional competitors. Professional cleaning is a very labour intensive job that not only requires physical exertion, but years of experience and knowledge. It is very hard on the body, there is wear and tear on the cleaners' vehicles, and equipment. Insurance, and professional grade products are paramount and a necessity for providing proper service as well. Having these things provided are all in the best interest of both the client and cleaner. We strongly believe in paying cleaners a fair wage to do a proper job. A fairly compensated cleaner will be happier and provide a better service than someone who isnt making a fair wage. We would like to have the cleaners and our clients with us for a long time! Happy cleaners = Happy clients.

We are! However if your pet is unattended when we are entering or exiting the home, please have them put away or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment. Keep in mind it is easier and more efficient to clean without your furry friends in the way.

Mistakes happen and cleaning can be subjective, but we guarantee nothing less than a flawless resolution to our mistakes. We offer a 24 hour satisfaction guarantee for those scenarios when you are not 100% happy with the cleaning services. So, how does the 24 hour 100% guarantee work? Let us try and fix the issue. If you are unsatisfied with your service, please let us know within 24 hours of the service in question and we will send a cleaner back to handle any issues, free of charge. No questions asked!

The cleaners do try their best to remove build-up on all surfaces. Please note however that some build-up is impossible to remove without damaging the surface and may not be able to be restored to a "like new" condition. The cleaners will try their best to remove as much as possible without damaging surfaces and managing time as well to focus on the other items in your home that need attention as well.

Absolutely! Contact us and we will work out all the details!

Weight: We have a 30lb weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc., to clean under is perfectly OK. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and cleaners will be happy to clean under it upon request.

Height: There is a limit to a 2-level step stool MAXIMUM. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is the maximum limit of height. Some lighting fixtures may also be out of reach.

Clutter: Cluttered areas will be worked around to the best of the cleaners ability. The same goes for areas used for storage, like underneath beds and on top of cabinets.

Outdoor areas: The cleaners equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows etc.

Pet Mess/ Bodily Fluids: This includes but is not limited to litter boxes, pet messes, bird guano, blood, feces, urine, vomit, and overflowed toilets. Cleaning bodily fluids (including that of furry friends) is something the cleaners do not do as it requires specific cleaning methods and training beyond the scope of what a residential cleaner can provide.

Mold: Some amount of pink/ orange mildew or even darker mold is common in some homes. Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc can affect air quality and pose a health safety issue. The cleaners are not able to clean in rooms that are heavily affected by mold, or in homes with mold infestations.

Bugs: We apologize that we arent able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before the cleaners can enter a home.

Fireplaces: The soot/ ash from the inside of a fireplace will damage equipment, especially vacuums. However, cleaning off the base in front of the fireplace is no issue at all.

Laundry: We do not offer any laundry services such as washing/ drying or ironing your items.

Other Items we do not clean: Inside of light fixtures, unreachable light fixtures, window screens, cloth blinds or drapes.

Items NOT included in your cleaning service: Inside of dishwasher, washing machine, dryer, inside of heat registers, anything requiring disassembly to clean or cleaning inside/ underneath your hood fan.

No moving vases, hung pictures, or other delicate items.

Removing excessive pet hair from upholstery.

Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

If there is something you do not see on this list, please feel free to ask!